- Cut-Out Services
- NIE Networks Maintenance Contracts
NIE networks Cut-Out replacements
NIE Networks is responsible for the equipment and metering systems that deliver electricity to your home or premises, even if you use another provider.
KJM Electrical Ltd have been contracted by NIE Networks to assist with the upgrade of some of this equipment. This modernisation is essential and is currently taking place all over Northern Ireland.

Have you received a card from us?
We are working on behalf of NIE Networks and we require access to your premises to upgrade either your electricity meter or Cut-Out.
NIE Networks own and are responsible for the maintenance of your metering equipment, even if an alternative supplier
supplies your electricity.
There is No Cost to the customer for this statutory
equipment upgrade.
Our appointment times are
Monday to Friday
8:00am to 17:00pm
We would be grateful if you would contact us to arrange a convenient day for your appointment using one of the following methods:
Follow the instructions on your card. Text the two digit code to 07825 003239. A KJM representative will call you back to arrange an appointment.
His mobile number is printed on the bottom of your card. You may call him at any time during normal office hours.
Send us your details and request a call-back using the Appointments link top left.
FAQ
Will there be any mess?
No, there will be no mess. Our engineers will clean up when they complete the work and will ask you to sign to confirm that you are satisfied
Do we work at weekends?
No, we work normal working hours, Monday to Friday, 8.00am to 5.00pm.
Do I have to do anything prior to the appointment? Is there any equipment I need to shut down before the power is disconnected?
I have an alarm system. Is this a problem?
Why have I received a card through my letterbox and not a letter from NIE Networks?
The calling card refers in the first paragraph to the replacement of end box/meter. Will both be changed?
Do I have to be at home when the work is being carried out?
It is best that someone is at home; however, you can arrange to have a key left for our engineer to gain access. The engineers will not enter a property unless it is vacant (by agreement) or an adult is present.
I am unhappy with the service/standard of work
A complaint can be made by either completing the online customer feedback or by contacting KJM on 028 4483 0030.
I have made an appointment but need to cancel. What do I do?
What does our visit to your home involve?
We will replace the metal/Bakelite box which is inside your meter box. This is situated at the end of your incoming supply before your meter. These older boxes are filled with bitumen and can occasionally weep. We are replacing these boxes with a modern box.
Am I charged for this?
No, there is no charge to the customer for this upgrade.
Will my Electric be Turned Off or disrupted?
Yes, your power will be switched off at your meter board by the engineer while the work is carried out in your home.
How long will it take?
The whole process should take no more than three hours.
Why is this being done?
The existing end box has been in place for some time, possibly since the house was built, and needs updating as part of ongoing maintenance.
How do I know the engineer calling at my home is genuine?
Two of our staff, an engineer and mate, will call at your home. Both will have been issued with an NIE pass which they will present on arrival. Both will be wearing our company logo and their vehicle displays both the KJM logo and the NIE logo.
I cannot do without electric while this work is being done.
We can provide a small generator to cover any essential equipment required. In order to facilitate this, however, we require prior notice. Please contact our engineer to discuss this. His number is on the calling card which you will have received in advance of our visit.
NIE networks Maintenance
KJM Electrical have been working on behalf of NIE Networks for over 25 years, through various contracts. Currently we work with NIE on multiple various contracts such as Compound Filled Cut Out Replacement, Loop Services, Substation Inspections & HGV/Plant Maintenance.



The removal & replacement of all types of compound filled cut outs. KJM Electrical replace these Compound Filled Cut-Outs to ensure the electrical network's safety, reliability, and continued protection against faults. It's a critical maintenance activity, particularly in older systems, to prevent failures or outages.
KJM are contracted to remove Loop Services in residential properties. A loop service is where a service connects multiple homes to the same electrical service line. KJM Electrical upgrade these looped services to dedicated individual connections this can improve reliability, safety, and capacity, meeting modern electrical standards.
KJM Electrical conduct a thorough examination of an electrical substation, which is a key component in the transmission and distribution of electrical power. These inspections are critical for ensuring the safe, efficient, and reliable operation of the substation. Regular inspections are vital for preventing equipment failures, minimising downtime, and ensuring the overall safety of the electrical grid.
KJM Electrical currently work closely with NIE Networks on delivering generators to site to maintain continuous power supply while upgrades are made to the network. While on site our employees are continuously monitoring & carrying out tests.