NIE networks Cut-Out replacements

NIE Networks is responsible for the equipment and metering systems that deliver electricity to your home or premises, even if you use another provider.

KJM Electrical Ltd have been contracted by NIE Networks to assist with the upgrade of some of this equipment. This modernisation is essential and is currently taking place all over Northern Ireland.

Have you received a card from us?

We are working on behalf of NIE Networks and we require access to your premises to upgrade either your electricity meter or Cut-Out.

NIE Networks own and are responsible for the maintenance of your metering equipment, even if an alternative supplier
supplies your electricity.

There is No Cost to the customer for this statutory
equipment upgrade.

Our appointment times are
Monday to Friday
8:00am to 17:00pm

We would be grateful if you would contact us to arrange a convenient day for your appointment using one of the following methods:

Automated Text System.

Follow the instructions on your card. Text the two digit code to 07825 003239. A KJM representative will call you back to arrange an appointment.

Call your appointed engineer directly.

His mobile number is printed on the bottom of your card. You may call him at any time during normal office hours.

Ask us to call you.

Send us your details and request a call-back using the Appointments link top left.

FAQ

No, there will be no mess. Our engineers will clean up when they complete the work and will ask you to sign to confirm that you are satisfied

No, we work normal working hours, Monday to Friday, 8.00am to 5.00pm.

Our engineers will also ask you to make sure that you have shut down any equipment (for example computers) that might be damaged if when we shut off your power. It would also be advisable that washing machines are not in mid cycle when the power is interrupted.
No, this is not a problem providing your alarm system is regularly serviced and you are confident that there is a fully functioning battery back-up so that the cut in mains power does not affect your alarm system. If you are in any doubt, please check with your alarm provider before our engineers call to undertake the work on your meter box.
This card is to introduce us and to help answer any questions prior to our calling at your home. In order to reduce administration and environmental impact we try to keep paperwork at a minimum. Also, some houses have already had their end boxes replaced but we do not have details of these houses. Should an engineer discover that an area has already been covered he will move on to another area. We do not send letters as customers in these areas would then be left expecting an engineer to contact them
No, the engineer will cross out one of these on your card as we use this card for both end box and meter changes.

It is best that someone is at home; however, you can arrange to have a key left for our engineer to gain access. The engineers will not enter a property unless it is vacant (by agreement) or an adult is present.

A complaint can be made by either completing the online customer feedback or by contacting KJM on 028 4483 0030.

t would be appreciated if as much notice could be given as possible. You can contact the engineer directly using the telephone number given on the calling card you have received. Alternatively, you can contact KJM directly on 028 4483 0030.

We will replace the metal/Bakelite box which is inside your meter box. This is situated at the end of your incoming supply before your meter. These older boxes are filled with bitumen and can occasionally weep. We are replacing these boxes with a modern box.

No, there is no charge to the customer for this upgrade.

Yes, your power will be switched off at your meter board by the engineer while the work is carried out in your home.

The whole process should take no more than three hours.

The existing end box has been in place for some time, possibly since the house was built, and needs updating as part of ongoing maintenance.

Two of our staff, an engineer and mate, will call at your home. Both will have been issued with an NIE pass which they will present on arrival. Both will be wearing our company logo and their vehicle displays both the KJM logo and the NIE logo.

We can provide a small generator to cover any essential equipment required. In order to facilitate this, however, we require prior notice. Please contact our engineer to discuss this. His number is on the calling card which you will have received in advance of our visit.

NIE networks Maintenance

KJM Electrical have been working on behalf of NIE Networks for over 25 years, through various contracts. Currently we work with NIE on multiple various contracts such as Compound Filled Cut Out Replacement, Loop Services, Substation Inspections & HGV/Plant Maintenance.

Compound Filled Cut Out Replacement

The removal & replacement of all types of compound filled cut outs. KJM Electrical replace these Compound Filled Cut-Outs to ensure the electrical network's safety, reliability, and continued protection against faults. It's a critical maintenance activity, particularly in older systems, to prevent failures or outages.

Loop Services

KJM are contracted to remove Loop Services in residential properties. A loop service is where a service connects multiple homes to the same electrical service line. KJM Electrical upgrade these looped services to dedicated individual connections this can improve reliability, safety, and capacity, meeting modern electrical standards.

Substation Inspections

KJM Electrical conduct a thorough examination of an electrical substation, which is a key component in the transmission and distribution of electrical power. These inspections are critical for ensuring the safe, efficient, and reliable operation of the substation. Regular inspections are vital for preventing equipment failures, minimising downtime, and ensuring the overall safety of the electrical grid.

HGV/Plant Maintenance

 KJM Electrical currently work closely with NIE Networks on delivering generators to site to maintain continuous power supply while upgrades are made to the network. While on site our employees are continuously monitoring & carrying out tests.